Return & Refund Policy

Diypow has a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please inspect your order upon reception within 30 days from the delivery time, if you found problems such as manufacturing defects, damages and loss of cargo, or you receive the wrong item, please contact us immediately and send us the pictures or videos, after confirmation, we will be responsible for this issues (not including issues caused by any personal behaviors) and offering you a satisfactory solution includes free repair service or sending replacement parts or resend it or replace it or refund the product cost. After 30 days of signing the order, we will not provide returns or refunds for these cases.

All products are strictly tested by our quality inspector before delivery. If you have any questions after receiving the products, please contact us by email:

Return Policy

Items in these conditions can be eligible for return:

1. The items have not been signed, and the express company can intercept the package.

2. The items must be in the same condition that you received them, unused, with tags, and in their original packaging. And for the batteries, which must be unused and in good condition with good electrodes, no welding, no wear and tear and good appearance. You’ll also need to provide a receipt or proof of purchase when applying for a return.

Items in these conditions cannot be provided a return or refund:

1. After the assembly or assembly process happens any problem, such as the protection board connected to the wrong wire burned leads to battery damage, charger failure, assembly error or unbalanced assembly, etc.

2. For damage caused, such as battery bulge / welded, battery pack without BMS protection caused by charging.

Please get in touch if you have questions or concerns about your specific item.

Return Shipping Address

To start a return, you can contact us at If your return is accepted, we will send you the specific return address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Cost

If the express company fail to intercept the package, or you do not reject the parcel when it deliver, you will be responsible for paying for your own shipping costs for returning your item.

If it is a quality problem, the return shipping fee will be borne by us. If it is damaged by the buyer, the return shipping fee will be borne by the buyer.

Order Cancellation

1. We only accept cancellation orders before shipment, and we do not accept cancellation orders after shipment. You have 48 hours to decide whether to cancel it or not after the order is placed. Please contact us via email to have the order canceled timely. Once you get a cancellation confirmation from our customer care team, the full refund will be issued to you within 5 business days.

2. We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order you will be notified immediately and issued a full refund.

Note: Due to the new policy released by our Payment Channel, if you would like to cancel your purchase, the handling fee is 6% of the total amount of the order.

Refund Policy

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, we will process in 7 business days, you'll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at

Phone: +86 15338829489