Shipping Fee
FREE shipping on all items to Continental US.
Shipping Countries
1. Currently we only ship to the 48 states in the United States. For orders to Hawaii, Alaska, Guam and Puerto Rico, we are unable to deliver due to logistical reasons.
2. All orders must have a valid street/residential address and we do not deliver to P.O. Boxes and APO/FPO addresses.
Shipping Methods
All products will be shipped from our Chinese warehouses by sea freight and local UPS/FedEx in the US and the total shipping time is around 38-50 working days mostly.
Order Cutoff Time & Shipping Time
The cutoff time and shipping time are based on working days (Monday to Friday) excluding holidays and weekends.
Order cutoff time: Before 6:00 pm(GMT+8)
The time frame of order delivery is divided into two parts:
Max. processing time: 3-5 business days
Shipping time: 35-45 business days
Delivery
Packing: Best Quality 5-layers exporting carton or Customized Outer Packaging for Paper Bags
Carton Size: Customized or based on actual weight and volume.
Duties & Taxes
1. Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
2. Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid by us, without any additional fees to be paid by the customer upon arrival in the destination country.
Shipment for large quantity
Regarding the large quantity order/full container shipping, please contact us here or at info@diypow.com, and we will provide you a more suitable shipping method.
Orders Tracking
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier’s information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier’s official website 24 hours a day, or you can also visit our Track Your Order Page for detailed steps of order tracking.
Order Delay
If you do not receive the package within the estimated delivery time, please email us at info@diypow.com, we will help you to check the tracking information of your order, and then give you a satisfactory response.
Order Cancellation
1. We only accept cancellation orders before shipment, and we do not accept cancellation orders after shipment. You have 48 hours to decide whether to cancel it or not after the order is placed. Please contact us via email to have the order canceled timely. Once you get a cancellation confirmation from our customer care team, the full refund will be issued to you within 5 business days.
2. We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order you will be notified immediately and issued a full refund.
Note: Due to the new policy released by our Payment Channel, if you would like to cancel your purchase, the handling fee is 6% of the total amount of the order.
Return Shipping Address
To start a return, you can contact us at info@diypow.com. If your return is accepted, we will send you the specific return address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
Wrong Address
It is the responsibility of the buyer to make sure that the shipping address entered is correct. Please contact us immediately if you believe you have provided the wrong shipping address.
Lost or Stolen Package
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you may look around, check it with your neighbors. After the package still does not show itself up, please report it to the shipping carrier company. If you have any further questions on how to do this, please reach out to our customer support team via email: info@diypow.com.
Notice
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when the weather permits.
3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at info@diypow.com within 3 business days after receiving shipping.
Phone: +86 15338829489
Email: info@diypow.com
